Refund Policy

This Refund Policy explains when and how we refund purchases made on VibeNest. It forms part of, and should be read together with, our Terms of Service and Privacy Policy.

1. Overview

All paid transactions on VibeNest are processed by a licensed third-party payment provider acting as the Merchant of Record on our behalf. The Merchant of Record issues the receipt and handles applicable sales tax / VAT / GST. All refunds, once approved by us, are executed back through that provider to the original payment method.

We offer two kinds of paid products — one-time AI credit packs, and monthly hardware subscriptions per deployed project. The rules differ, and are set out below.

2. AI Credits

AI credits are a one-time purchase used to pay for AI-powered features (repository analysis, wiki beautification, SEO generation, translation, and similar operations).

• If no credits from the pack have been spent, you may request a full refund of the pack within 14 days of purchase.
• Once any portion of the pack has been used on an AI operation, the pack as a whole is non-refundable — we cannot partially refund a credit pack because credits are consumed in real time against third-party LLM providers, and we pay those providers for each call.
• Credits do not expire. If you do not want to use them, you may simply leave them on your balance.

3. Hardware Subscriptions

Hardware subscriptions are monthly charges that keep a deployed project running with elevated RAM, vCPU, or storage beyond the free tier.

• You may request a full refund of your most recent monthly charge within 14 days of that charge. The first such refund request on an account is granted automatically.
• Subsequent refund requests on the same account are reviewed manually by the VibeNest admin team. We reserve the right to refuse a refund where the request pattern indicates abuse — for example, repeatedly deploying, requesting a refund, and redeploying the same workload; using subscriptions to run billing-evading workloads; or any other use inconsistent with the spirit of this policy.
• We do not offer partial or pro-rata refunds for the unused portion of a paid month. If you cancel a subscription, your project continues to run on its current resource tier until the end of the period you have already paid for, and is only then scaled down or stopped.
• Subscriptions auto-renew monthly until cancelled. You may cancel at any time from your VibeNest billing dashboard or by emailing info@vibenest.net. Cancellation takes effect at the end of the current paid period — you are never charged again after cancelling, and you are not refunded for the current period unless you also qualify under this Section 3.
• Promotional or complimentary subscriptions — for example, the free-trial hardware tier granted to new projects, admin-gifted subscriptions, or time-limited "free months" promotions — are not paid transactions and are therefore not subject to refund under this section. If such a subscription converts to a paid subscription at the end of the promotional period, the ordinary rules above apply to each paid charge from that point on.

4. Statutory Withdrawal Rights (EU / UK / EEA)

If you purchased as a consumer residing in the European Economic Area or the United Kingdom, you have a 14-day statutory right of withdrawal under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK legislation, in addition to any rights granted by this policy. This right is preserved regardless of the commercial rules above.

Note: under Article 16(m) of Directive 2011/83/EU, the statutory right of withdrawal may be lost for digital content whose delivery has begun with your prior express consent and acknowledgement that you thereby lose the right. For each paid purchase, this express consent and acknowledgement is collected at checkout via a dedicated confirmation control ("I expressly request immediate performance and acknowledge that I lose my 14-day right of withdrawal for any digital content delivered before I exercise that right"), which you must tick before the "Proceed to checkout" button becomes active. When you then deploy a project, enable a hardware tier, or spend credits on an AI call, you are consuming digital content in this sense. This does not affect your rights under Sections 2 and 3 above, which remain available even where the statutory right has been lost.

5. Promotional Credits & Bonuses

Welcome credits, promo-code credits, admin-gifted credits, and any other credits not paid for with money are non-refundable and non-transferable. They cannot be converted to cash or to another account. If your account is suspended or terminated for violating our Terms, promotional credits are forfeited.

6. How to Request a Refund

Two routes:

• Open a refund request from your VibeNest billing dashboard, or follow the link at the bottom of your purchase receipt email.
• Or email info@vibenest.net with subject line [Refund], including:
  • The order ID from your purchase receipt
  • The email address used at checkout
  • Whether the request is for a credit pack or a subscription, and the reason (optional but helpful)

We aim to reach a decision within 5 business days. Once approved, the refund is executed through our Merchant of Record to your original payment method. Settlement time after that depends on your card issuer or bank and is typically 5–10 business days.

7. Chargebacks

Please contact us before opening a chargeback or dispute with your bank. The vast majority of refund situations are resolved more quickly through Section 6 than through a chargeback. Opening a chargeback without first contacting us may result in your account being suspended under Terms §10 while the dispute is pending; if the chargeback is upheld despite a refund being available under this policy, we reserve the right to terminate the account.

8. Changes to This Policy

We may update this Refund Policy from time to time. For material changes we will give at least 30 days' advance notice by email or in-app notification before the changes take effect, consistent with Terms §19. Orders placed before the effective date of a change are governed by the policy in force at the time of the order.

9. Contact

Refund questions go to info@vibenest.net. See also our Terms of Service and Privacy Policy.

Individual Entrepreneur Nikita Babenko Vladimir · Reg. No. 87.1393328 (Ministry of Justice of the Republic of Armenia, 12 June 2024) · TIN 75479903 · 1 Myasnikyan Street, Sevan 1501, Gegharkunik Province, Republic of Armenia.